Refund policy
Last updated: May 18, 2026
This Refund & Return Policy applies to all purchases made through Alhelwa Store, operated by ALHELWA STORE LTD (Company Number: 17226396). We are committed to providing a transparent and reliable shopping experience for all customers.
๐ฆ 1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must be:
- Unused and in the same condition as received
- In its original packaging
- With all original tags attached (if applicable)
- Accompanied by proof of purchase
๐ 2. Return Request Process
To initiate a return, please contact our support team at:
Once your request is received, our team will review it and provide return instructions if approved.
Please note:
- Items sent without prior approval will not be accepted
- Each return request must be reviewed before approval
๐ 3. Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect upon arrival
- We recommend using a trackable shipping method for all returns
๐ฆ 4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Clear photos of the item and packaging
Once verified, we will offer a replacement or refund at no additional cost.
๐ณ 5. Refund Process
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be processed within 5โ10 business days
- Refunds will be issued to the original payment method
Please note that processing times may vary depending on your bank or payment provider.
๐ 6. Exchanges
If you wish to exchange an item, the fastest method is to:
- Return the original item (if eligible)
- Place a new order separately
๐ 7. Company Information
ALHELWA STORE LTD
Company Number: 17226396
Registered Address: Office 18909, 182โ184 High Street North, East Ham, London, United Kingdom, E6 2JA
๐ง support@alhelwastore.com