Last updated: May 18, 2026

This Shipping Policy applies to all orders placed through Alhelwa Store, operated by ALHELWA STORE LTD (Company Number: 17226396). We are committed to providing a smooth and reliable delivery experience for all customers.

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📦 Order Processing Time

Please allow 3–7 business days for order processing and preparation before shipment. Once your order has been processed, it will be shipped and you will receive a confirmation email.

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🚚 Shipping Time

• Estimated Delivery Time: 7–15 business days (depending on destination and local carrier conditions)

Delivery times may vary based on location, customs processing, and external factors such as holidays or courier delays.

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❌ Order Cancellation

Orders can be cancelled within 24 hours of purchase, provided they have not yet been processed or shipped.

To request a cancellation, please contact us at:
📧 support@alhelwastore.com
Subject: CANCEL ORDER

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📍 Incorrect Address

If you notice an error in your shipping address, please contact us within 24 hours of placing your order.

After the order has been shipped, we are unable to modify the address or take responsibility for lost packages due to incorrect details.

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📦 Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery and include:

• Order number
• Clear photos of the product and packaging

Once verified, we will arrange a replacement or appropriate solution.

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📞 Contact Information

For any questions regarding shipping or delivery:

📧 Email: support@alhelwastore.com

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🏢 Company Information

ALHELWA STORE LTD
Company Number: 17226396
Registered Address: 18909, 182–184 High Street North, East Ham, London, United Kingdom, E6 2JA